Your MasterCard debit card is protected 24 hours a day, seven days a week by a fraud detection program called EnFact. If the EnFact system identifies a potentially fraudulent debit card transaction, they will reach out to you via the contact information that we have on file. Your participation in responding to the call is critical to prevent potential risk and also to avoid restrictions from being placed on your card.
When EnFact reaches out to you, the automated system will ask a few questions to verify your identity. It will then ask you to verify your recent card activity.
It is very important that we have your current contact information on file, in the event the EnFact system suspects fraudulent activity on your debit card. To update your contact information, please stop by one of our branches or contact us at 402-238-2245.
To reply to EnFact Fraud Services, please call 877-253-8964
With text fraud alerts, if the EnFact system detects suspicious activity on your card, you will receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you confirm the transaction is legitimate, you do not need to do anything else. If you indicate that the transaction is fraud, you will receive another text message with a number to call to follow-up.